So 2020 was meant to be an exciting year for Sue Ryder and Core, with an extensive, thorough procurement process that took several months to finally negotiate. A period of mobilisation followed by a go live date was scheduled and then along came Covid 19 to delay and upset the entire country.
Core and Sue Ryder immediately put plans in place to protect colleagues, customers and public in line with the rest of the UK. The shops were immediately closed as per the government instructions, so roll on 12 weeks later and some 450 retail sites now have to be re-commissioned and ready for a “new normal”.
Core have spent numerous hours with many staff preparing and rolling out a “re-commisioning” program across the estate. To date, a large percentage of the stores are now open and Core’s national mobile teams are maintaining, reacting and providing specialist equipment such as sneeze guards to all the retail sites.
Communication is the key to the ongoing success of this very busy retail estate management with key contacts having daily discussions to ensure there are no issues or those that do occur are dealt with swiftly and professionally.
Ian Peri, Head of Health, Safety, Estates and Environment said: “The partnership between Sue Ryder and Core Technical Facilities Ltd (Core) grows from strength to strength. The early confidence we took during our first year of working with the Core team has continued to develop to a point where we consider Core and its people have become a vital provider to the Charity.
Core’s values and behaviours demonstrate a forward thinking company – seamlessly aligning to Sue Ryder’s. Core achieves this through continually improving and retaining great people who hold a shared positive outlook on achieving the best service delivery.”